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Shipping, returns & store policy

Satisfaction Guarantee

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.

With Every Bicycle You Purchase you get:

  • 10 % off for all other accessories 
  • Lifetime Free BASIC shifting & braking Adjustments
  • Every bicycle company we sell offers a limited frame warranty (for more details please contact us)

 

Refund policy

Our policy is valid for a period of 30 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 30 days has lapsed since the purchase, we can't, unfortunately, offer you a refund. Merchandise must be in new condition.

Refund requirements

The following criteria must be met to qualify for a refund:

  • Product must be in original packaging
  • Product must not be damaged

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.

Return

* Bicycle returns will ONLY be accepted within 30 days in New/Unridden condition.
* Parts, accessories, or clothing must be returned in original condition within 30 days.
* After 30 days, no returns will be accepted. 

Labor fees, such as custom wheel builds or other services, are non-refundable.

 

Proof of purchase

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund but will provide you with a store credit instead.

Sale and clearance items

Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.

Shipping Options (U.S. Only)

Shipping options are available for most apparel and accessory items. Orders typically ship within 1-4 business day of being placed.

In-store pickup is available for all items, including bikes. Some Items may get additional charge based of size. We do offer delivery services up to 50 mile radius from our store.

Shipping Fees

Order Amount Standard Shipping In-Store Pickup
Under $50 $9.99* Free
$50 to $100 $12.99* Free
$100 to $250 $15.99* Free
Over $250 Free* Free

 

* We do use FedEx Ground ® shipping

 

IN-STORE & CURBSIDE PICKUP

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. 

 

Shipping items

In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.

Returns can be mailed to: 6844 Tylersville Rd, West Chester Township, OH 45069. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to [email protected] or write a letter to 6844 Tylersville Rd, West Chester Township, OH 45069

This document was last updated on March 2, 2021